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| Frequently Asked Questions: |
Customer Support:
1. How do I find the warranty for the my product?
| The manufacturer warranty for most products is located with all other documentation in the box. Please note that some items may be parallel imports and do not include USA warranty. |
2. Where is my order?
| You may check the status of your order by logging into your TVsDepot.com account. You should allow 24-72 hours for credit card verification before checking the status of your order. If a tracking number has been sent to you via e-mail, you may begin tracking your package at the shipping company's web page. |
3. How do I track my package?
| If you would like to track your order or an item from your order, please log in to your TVsDepot account with your eMail Address and Password. You may track any item that has entered the shipping process and has been shipped out. |
4. Can I Cancel my order?
You may cancel your entire order or specific items from the order anytime before your item is charged and ships. If your order has already entered the shipment process, we might not be able to cancel it. Shipping and Handling charges are non-refundable. Some items may be subject to a minimum restocking fee of 15%. All cancellations must be through a live customer service represtation. E-mail cancellations will be considered invalid.
It is the policy of TVsDepot that orders for any items considered as SPECIAL ORDER ITEMS, such as custom screens, projectors, speaker systems, professional broadcast supplies, professional security items, professional DJ equipment, etc. are not available for refund, exchange or cancellation. Should any Special Order Item be received in defective condition, then that item will be repaired or exchanged by the manufacturer as permitted by the manufacturer and any warranty issued by the manufacturer. There are absolutely no exceptions to this policy.
For order cancellations, Call our Customer Service Department at 1-800-337-0740. |
5. What does it mean if my item is on backorder?
| If a product that you are interested in purchasing is currently not in stock, we will notify you via e-mail that it is on back order and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order. Because of the great deals we offer, many of our products sell out very quickly. We do update our site hourly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand, particularly since thousands of people visit our online store every day. |
6. What do I do if my product comes damaged?
If your product is damaged during the shipping process, do not hesitate to refuse the package. The item will be sent back to our warehouse and we will credit your order. If you notice the damage after the item has been received, please contact us our Customer Service and the Carrier within 48 hours of receipt for a damage claim. Due to carrier policy compliance, any damage or loss must be reported immediately to both our Customer Service & the Carrier. After this time, it will be the customer's responsibility to file the damage/loss claim. If the item becomes damaged after the Return Policy, please contact the manufacturer directly. TVsDepot.com will not be responsible for any damages after the 48 hour policy has elapsed.
To Submit a Damage Claim, please fill out a damage claim online or contact our Customer Service Department at 1-800-337-0740. |
7. My order has been shipped, but I never received it. What should I do?
If your order has already been shipped and the expected delivery time has passed, but you did not receive it or an item is missing from it, please contact us immediately in order to Submit a Claim. Please refer to the Expected Delivery Times below.
Ground - 14 business days after ship date
Three day Delivery - 7 business days after ship date
Two Day Delivery - 5 business days after ship date
Next Day Delivery - 3 business days after ship date
Next Day Priority - 2 business days after ship date
Truck Delivery - 14 business days after ship date
Private Trucking - 21 business days after ship date
To Submit a Lost Package Claim, file a claim on line or call our Customer Service Department at 1-800-337-0740. |
8. What happens if my product gets damaged after the return policy?
| If your product gets damaged after the return policy, you must contact the manufacturer for assistance. TVsDepot.com offers extended service warranties on most of our products as a way to ensure your satisfaction. |
9. I think I placed a duplicate order, what should I do?
If you think you placed a duplicate order, no need to worry. Our system checks for duplicate orders and cancels one order automatically. If you would like to be sure, please contact our Customer Service Department and they will assist you on this matter.
To Contact our Customer Service Department, call 1-800-337-0740. |
10. How can I get Technical Support on items that I have purchased?
| Unfortunately, TVsDepot.com does not offer any technical support on items that have been purchased. Please contact the manufacturer directly for any technical assistance required. |
11. I am not receiving e-mails sent by your company, why is that?
| If you have tried to email us in the past but you're not receiving a response from us, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to commercial email even when it's legitimate, like email from our customer support department or automatic order status notification emails. If you think this is happening to you, consult the help section of your email program and see how to relax or open up the settings that filter or block email that you receive. You may also contact your internet service provider for advice on loosening your email filter settings. Once you've done that, email us again and we'll gladly answer your question again. If you still don't receive a reply, email us again and ask us to telephone you. |
12. My package was shipped back, now what happens?
| A credit will be placed back onto your account for any returned merchandise that is not opened or damaged. If you paid by check or money order, a check will be sent to you by mail for any returned merchandise that is not opened or damaged. If you are returning your package because of any damages, once it is received by the TVsDepot RMA Department, a new item will be shipped out to you. |
13. How long does it take before my credit appears on my card?
It takes us approximately two business days to process a credit back to your credit card account and 7 business days for it to appear on your statement. After TVsDepot.com issues the credit, the rest of the process is out of our ability to speed up. At this point, merchant services and your Bank determine how long before the credit posts in your account. This is normally 7-14 business days.
This is the exact process in reverse order as when any merchant charges your card. The customer will think there is an immediate withdrawal of the funds, but it is really only an authorized hold. Once merchant services and the merchant’s bank has processed the charge then the funds will appear in the merchants account. Again, the same time frame applies to the merchant. |
14. How can I obtain a copy of a rebate form?
| You can either download a copy of the rebate from our website or you can download any rebate from the manufacturer's website directly. |
15. How can I contact TVsDepot for any of my needs?
There are many ways for you to contact us at TVsDepot.com, including via phone, e-mail, web form, fax or mail.
To Contact Us By Phone:
For Customer Service, call 1-800-337-0740
For the Sales Department, call 1-800-337-1256
To Contact Us By E-mail:
For Customer Service questions, use customerservice@tvsdepot.com
For Sales Questions, use sales@tvsdepot.com
For Billing Questions, use billing@tvsdepot.com
To Contact Us By Web Form:
To fill out a web form, log in to your account and choose the web form option.
To Contact Us Via Fax:
Fax your inquiry to 1-347-402-1276.
To Contact Us By Mail:
TVsDepot.com
1421 Sheepshead Bay Road Suite# 220
Brooklyn, NY 11235 |
16. How can I get a Credit Card Authorization form in order to expedite my order?
To get a copy of our Credit Card Authorization form, please follow this link:
www.tvsdepot.com/ccauth.doc
Remember to fax it back to 1-347-402-1276. |
17. My order qualified for a free promotional item. When should I expect it?
| Promotional items do not ship out with your main order, nor do they show up on the same receipt. All promotional items will be shipped out approximately two weeks after your original order has shipped. Customer will be responsible for Shipping and Handling of the promotional item. Please note that all promotional items are while supplies last. |
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